Welcome to Rumney Primary Care Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues, along with links to other relevant medical organisations.
Please NOTE: The Main Surgery doors are currently closed. This is to reduce the risk of the virus being brought into the Surgery. PLEASE RING THE SURGERY AND DO NOT ATTEND IN PERSON.
IF YOU ARE WORRIED ABOUT CORONAVIRUS YOUR FIRST PORT OF CALL IS THE NHS DIRECT WALES ONLINE SYMPTOM CHECKER.
ONLY DIAL 111 IF ADVISED TO DO SO BY THE SYMPTOM CHECK ABOVE
SELF ISOLATION CERTIFICATES https://111.nhs.uk/isolation-note/
These cannot be provided by your GP. Self isolation certificates can be accessed through the NHS Symptom check or by following the link below. After answering a few questions, an isolation note will be emailed to you.
The online booking of appointments has been temporarily suspended due to the inability to screen for concerns regarding the Coronavirus
Frequently Asked Questions
Rumney Primary Care Centre – Coronavirus FAQ'S
-Why is the surgery not operating normally?
Due to the coronavirus pandemic, we have decided to suspend virtually all routine services. This is to reduce the risk to patients & staff.
Please note the main doors to the surgery are closed for the foreseeable future to reduce the risk of the virus being brought into the surgery.
-What Should I do if I believe I have COVID-19 / Coronavirus?
- You should stay at home for 14 days
- Do not come to the Surgery
- Do not go to a Pharmacy or Hospital
- There is no need to contact 111 or the Surgery if you are staying at home
- Testing for Coronavirus is not needed if you are staying at home
-When should I contact 111?
- If you feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
- Use NHS 111 online first and only call 111 if you are unable to get help from 111 online
-What should I do if I think I need to see a Doctor urgently?
- Please telephone the Surgery; your name will be added to a telephone call-back list and a GP or Nurse will ring you back
- Please be aware that the Receptionist will ask you for some relevant questions about why you feel you need to see a GP or Nurse
- A GP or Nurse will contact you and make a telephone assessment; a lot of concerns can be dealt with easily over the telephone
- If the GP or Nurse feels that you need to have a face to face assessment, special arrangements will be made for you to attend Surgery
-What about home visits?
Home visits will be suspended except for exceptional circumstances so as to reduce the risks to our most vulnerable patients.
-What about blood tests?
We intend to continue INR testing along with other absolutely essential blood tests. Routine tests such as annual check-ups, cholesterol tests etc are to be postponed until after the epidemic.
-Will I have my annual check-up for asthma, COPD, diabetes, high blood pressure etc?
These routine checks will be postponed until after the epidemic however in many situations, a lot of reviews can be completed via a telephone consultation. Please ring the Surgery and ask for a telephone call from a GP or Nurse
-Can I still get my repeat prescription?
Yes, the repeat prescription service is still available. Prescriptions requests will only be taken over the telephone during this time and via the online services. However, patients will be unable to collect their repeat prescriptions from the Surgery.
All prescriptions will be sent to a Pharmacy of your choice, who will collect them from the Surgery on a daily basis. It is therefore crucial that you nominate a Pharmacy to collect your prescription for you. Urgent Prescriptions will be faxed to the Pharmacy of your choice. This is because the doors to the Surgery are closed. During this time we will issue 3 months post-dated prescriptions.
-What should I do if I am due a Medication Review?
Many of these will be performed on the telephone by the Practice Pharmacist, GP or Nurse. Please ring and request this via the telephonist.
-How do I get my test results?
Please ring the Surgery in the usual way for your test results. If the GP needs to discuss your results with you, you will be offered a telephone ‘results consultation’
-What if I need a Sicknote?
Please note that the first 7 days of absence are covered by the Self-Certification Scheme. Your employer is not allowed to refuse a Self-Certificate and insist on a Doctor’s Certificate. If you are unable to work for longer than 7 days or you are on long term sick and your existing certificate is running out, please telephone the Surgery. Please note that all certificates will be posted to you and cannot be collected from the Surgery.
-My contraception or HRT is due but it is not on my repeat list.
In most cases, we will issue repeats without a face-to-face consultation to keep you going until after the epidemic. We aim to keep giving Depo-Provera injections to existing users, but have suspended coil fittings.
-Is it safe to delay my B12 injection?
If you have been having regular B12 injections for some time, your body will have several years' supply of vitamin B12 stored, so it will be completely safe to delay your next injection for a few months.
-What about immunisations?
We are aiming to continue immunisations for babies, young children and pregnant women but we are suspending travel vaccines for now.
- What about Baby Clinic ?
Baby Clinic has been suspended however we continue to administer child health immunisation. We have temporarily suspended the 8 week checks but if your childrens immunisation are due Please contact the surgery. Please do not attend without ringing the surgery first. We will make arrangements for you to speak to one of our Practice Nurses and arrangements will be made for you to attend for immunisations.
-Can I see the midwife?
If you are over 28 weeks pregnant, your Midwife will contact you to arrange your antenatal checks. If you are less than 28 weeks, routine checks are not necessary. If you have any concerns, please contact the Community Midwifery Team on 029 2074 5030.
-What’s happening with wound dressings?
Wound dressing services will continue; please contact the Surgery before attending and arrangements will be made directly with the Practice Nurse. We will attempt to teach as many patients as possible to dress their own wounds in case they have to self-isolate or we do not have any Nurses available. The Practice Nurses will also be available to give telephone advice by prior arrangement with the Surgery.
-Can I still have a joint injection?
We have temporarily suspended this service along with the Minor Surgery Clinic.
-I am asthmatic, what should I do?
If you have been prescribed a preventative inhaler, ensure that you take this regularly from now on. Taking your preventative inhaler for a few weeks will greatly reduce the risk of an asthma attack should you catch the virus.
-Can you give me travel advice?
There are some countries where there is a higher chance of coming into contact with someone with coronavirus. We do not offer specific travel advice but if you are planning to travel and are concerned about coronavirus, please find the most up to date government advice on: www.gov.uk/guidance/travel-advice-novel-coronavirus
Please bear with us during this challenging time as telephone lines will be extremely busy; please avoid ringing unless it is absolutely necessary.
You are now able to request your repeat prescription using the on-line facility. Please note you must complete an on line services registration form please ring to request a form and we will be happy to post to you. Please allow 48 hours for your registration to be complete.
Get Well, Keep Well
Of course we are not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well-being whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The Premises are fully DDA compliant, with a lift to the first floor services. We have disabled toilets near the waiting areas and there is limited parking available for disabled patients. Reception staff will be happy to assist patients into the building on request.
(Site updated 02/06/2020)